The MTR Company is a brand operated by TMO Homes LLC ("The MTR Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, share, and protect information when you visit themtrcompany.com or contact us. By using our website or submitting a form, you agree to the practices described here.

1. Information we collect

Information you give us. When you complete a form on our site, we collect the details you provide, such as your name, email address, phone number, property market, unit details, and any message you send.

Information collected automatically. When you visit our site, we may collect device and usage data such as IP address, browser type, pages viewed, and referring source through cookies and analytics tools, including Meta Pixel and Google Analytics.

2. How we use your information

• Respond to your inquiry and provide an income audit, recommendation, and next steps.
• Deliver, support, and improve our services and website.
• Send you service updates, appointment reminders, and account messages.
• Send you marketing or promotional messages where you have agreed to receive them.
• Meet legal, tax, and regulatory obligations.

3. Text messaging (SMS) program

If you provide your phone number and check the consent box on our form, you agree to receive text messages from The MTR Company at that number. The messages you may receive include replies to your inquiry, listing and account updates, appointment reminders, and promotional offers about our services.

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time. After you reply STOP, you will receive one confirmation message and no further texts unless you opt in again. Consent to receive text messages is not a condition of any purchase.

4. How we share information

We share information only as needed to operate our business:

• Service providers who work on our behalf, such as our customer relationship management, hosting, and communications vendors, under agreements that limit their use of the information.
• Legal and safety reasons, when required by law or to protect our rights, users, or the public.
• Business transfers, if we are involved in a merger, acquisition, or sale of assets, subject to this policy.

We do not sell your personal information. As stated above, mobile opt-in data and SMS consent are never shared with third parties for their own marketing.

5. Cookies and analytics

We use cookies and similar technologies to run the site, remember your preferences, and measure performance. You can control cookies through your browser settings. Some features may not work if you disable them.

6. Data retention

We keep your information for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. When it is no longer needed, we delete or de-identify it.

7. Your choices and rights

• Text messages: reply STOP to opt out or HELP for help at any time.
• Email: use the unsubscribe link in any marketing email.
• Access or deletion: contact us to request a copy of your information or ask us to delete it, subject to legal limits.

8. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

9. Children's privacy

Our website and services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will remove it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Continued use of our site after an update means you accept the revised policy.

11. Contact us

The MTR Company, a brand of TMO Homes LLC
2451 W Haddon Ave, Chicago, IL 60622
Email: terry@themtrco.com
Phone: 630.263.8804